Order
For online ordering, select a product, then add the item to the cart. After providing the correct email, delivery address and payment information, place an order. Prices on the website are displayed in Georgian lari (₾) and in US dollars ($) for other countries.
Payment methods
Bank transfer
Download the invoice from “My Orders” in your profile and make the transfer. Payment must be made within 24 hours of placing the order, otherwise the order will be invalid and the item will be put back up for sale.
Cash on delivery
This service is available only in Tbilisi. Download the invoice from “My Orders” in your profile and contact the company by phone to confirm that you want to pay upon delivery. Payment must be made to the courier upon delivery, otherwise the order will be invalid and the item will be put back up for sale.
Credit Card
Payment is possible with Visa, Mastercard and American Express cards. Visa and Mastercard are verified by Secure Code.
Paypal
Payment is possible with a registered PayPal account or credit card.
Space Installment
Payment is possible with Space Installment.
Bank of Georgia Installment
Payment is possible with Bank of Georgia Installment.
Taxes and Fees
Any taxes on the shipment must be paid by the recipient. Lucy cannot control these taxes and cannot tell you their amount. To be sure of the amount of taxes, please contact your local customs office.
The shipping price in Georgia includes VAT and other taxes.
For shipments to all other countries, the price of the item does not include import taxes. This means that you may be required to pay import taxes. The shipment may be subject to Value Added Tax (VAT).
Please note the following:
Ordered item(s) will only be shipped after we have verified and confirmed payment. Lucy does not ship to P.O.Box addresses. All orders are accompanied by an official invoice indicating the exact amount of the purchased item. We do not reduce the value or give items the status of a gift on the invoice of the item, as this is contrary to international import regulations and Georgian legislation.
If the item is not received and is returned by the postal company, you will be charged the actual cost of the shipment. After the item is returned, a refund will be made. We will contact you and inform you of the return date of the shipment.
